Church View Surgery

Church View Surgery 2015-02-24 Person 5 5 0

To whom it may concern. I M.J.Sampson can only say that the care and consideration offered to me by all those at the practise is all I could ask for and I am very grateful to you all.

Church View Surgery 2015-01-06 Person 4 5 0

Of late it has been far easier to get appointments for the same day if it's an emergency and the receptionists have been very helpful

Church View Surgery 2014-11-19 Person 5 5 0

I would like to thank everyone at the surgery for the exceptional care and first class attention I recieved yesterday. The doctors telephone call post vist was much appreciated to resolve my anxiety following an ECG.

Church View Surgery 2014-11-12 Person 4 5 0

Great surgery with some very nice, knowledgeable doctors who do not make you feel that your visit was wasted or that your anxiety is unfounded. The automated booking system is especially good and though sometimes it is difficult to get an appointment to see your regular doctor, the staff are always on hand to try to help as much as possible.

Church View Surgery 2014-10-30 Person 4 5 0

The people are brilliant, doctors, nurses and reception staff alike. Sometimes a receptionist can appear a bit brusque but we all have off days and I doubt that I could remain cool, calm and non-brusque in the same situation. I'm old enough to remember the old surgery, Dr Rooke and the time before computers, appointments etc. I also recall that when the current surgery was built (in the garden of what was Dr Mason's house I believe) the reception area was completely open; the modern way. Over time the receptionist's side has been gradually enclosed; first glass screen were installed and then the glass was largely replaced by pin boards. Later even the remaining glass area were covered with posters and the services hatches reduced from two to one. This gives an unfriendly and unwelcoming impression. It implies that the receptionists do not want to be disturbed, they want to hide away and not deal with 'customers'. It is a very backward step in achieving a modern, effective and friendly environment. The fact that the patient side of the reception area is festooned with posters, signs and DO NOT style notices only adds to the depressing image. The signs even extend to the entrance doors. I'd suggest some research on how many people actually read signs on doors as they pass through: it's very, very few. I do hope that you will open up the reception area, bring back the second service hatch. That would at least allow you to react to a long queue and put a second person at the desk.