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Church View Surgery 2015-08-27 Person 3 5 0

Received letter requesting I attend an Asthma review with the surgery nurse. I attended my appointment arriving 10 minutes before the allotted time. My appointment time came and went. Another patient arrived, after my allotted time, and was then called into see the nurse. I thought I may not have booked in properly. I approached reception and they clarified that I was shown as having arrived and duly informed that the other patient was in with the nurse. At this point it was 20 minutes after my appointment time and I had been waiting for 30 minutes. So having arrived in prompt time frame I was usurped In the queue by someone who arrived late. I had to leave without having my appointement as I had to go to another meeting.