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Chobham & West End Medical Practice
2018-05-15
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Written by a patient
Written by a patient 15th May 2018
Been on the surgery books for just over 4 years but lucky enough to be blessed with good health. However my 1st appointment did not go well. On arrival at the surgery I went to the reception window and introduced myself. The receptionist just pointed to a machine on the wall. It was obviously too difficult to take a moment to explain the process. I then waited over 45 minutes past my appointment time. No explanation and no apology. I am a working professional and wouldn’t treat my staff or customers the same way. Let’s hope my health holds out as I don’t want to have to go back.