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Charing Surgery
2022-09-15
Person
4
5
0
15th September 2022
I'd like to say thank you to Nurse Lorraine for the kindness and compassion she has shown to me over the past two months - she has kept my fully updated with my test results, taken time to explain them, allowed me to cry without feeling ashamed and then got me laughing! Thank you Lorraine for "telling me what you would do, for doing it, then helping me to understand, for never rushing me and for giving me time to ask my questions and taking the time to reassure me, when I needed it". I know I was really early this morning...thank you Julie for allowing me to wait in Reception...appreciated.
Suggested improvements
I think the appointment system needs improving (sorry, but I do!)