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Charing Surgery 2018-12-28 Person 1 5 0

4 visits to collect prescription. Waited in queues each time but gave up after 45 mins to one hour each time. Finally got to front of queue to collect 3 months supply as notified over a month ago. To find that my prescription had not been picked yet again and actually saw the pharmacist pick my tablets from the shop floor where the drugs are now stored. Then informed could not have the three month's supply as told only one month as the robot has broken. When questioned got 'not my fault'. To which I replied I know that but management need to be informed this farce is not good enough. The person who organised this farcical event needs to be disciplined or at least sent for training in management of pharmacy / doctors reception.