Share review of Charing Surgery

Charing Surgery 2014-12-09 Person 2 5 0

on numerous occasions myself and my children have been referred by our hospital to have after care appointments, at our GPs to ensure that post operative wounds/infections are healing ok. on these occasions, we have had to wait 30 minutes just to get through to the telephone call back scheme. once that appointment is made, you have to wait half the day to get a phone call back to see if you need an appointment. You may then be given an appointment in say 30 mins time, or at worst no appointment at all. obviously in the cases of my children, i have kept them off school and myself off work, to ensure we are close to the surgery so as not to miss an appointment that might be given. whilst our health is paramount, it is very frustrating sitting around waiting to see if we are worthy of appointments. common sense does not exist at this surgery anymore. if we have been referred by the hospital to have follow ups, I do not expect to be treated like an idiot whilst standing in reception trying to make an appointment with unhelpful staff just saying smugly 'you can't make an appointment for 2 days time, you will have to call on the day, to wait for a phone call back.' the point being, we need that appointment regardless, so why can't the doctor who is going to call you back, spend those 5 mins seeing you instead. total waste of resources and patients time. I can understand that patients must call frequently, with coughs and colds etc... that can be dealt with accordingly over the phone. but these are referrals, follow ups, where we have to be seen by our GP. must we really go through all this silliness, just after being operated on?