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Cathays Surgery
2022-02-23
Person
2
5
0
23rd February 2022
From my experience with the surgery, the doctors are brilliant so helpful and explain things fully to you. But the receptionists are rude, unsympathetic and make you feel like it’s a bother to them. It’s such an unwelcoming feeling when you’re trying to get your illness sorted. The waiting times for an appointment is a month plus which is ridiculous and they refuse to give emergency appointments for emergency conditions!! I’m now suffering with a chronic condition which is very debilitating and getting no help with it, very frustrating! The doctors knowledge and care is excellent but the admin is appalling!!
Suggested improvements
Improve receptionist service!!