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Cathays Surgery
2021-02-26
Person
2
5
0
26th February 2021
Utterly ridiculous, need to book a MONTH in advance now apparently, incredibly rude, horrible receptionist yelling at me because of an admin error that They made not updating an address that was already made clear to them. Online booking completely unavailable for this surgery. Several people's lives are at risk as they are too scared to ring up and try and book an appointment because of these horrible people and do not able to get the care they urgently need and could therefore die of suicide etc, stuck being registered to this surgery as they can only go there due to their address, unable to register elsewhere if they can't afford to move. Appalling.
Suggested improvements
Online registration
Online profile for address changes
Attitude adjustment for receptionists