Castlegate & Derwent Surgery

Dr Knox was excellent; she phoned back promptly and took quick, decisive action. I was extremely pleased with the course of action that she took and I was so relieved and reassured that she took my concerns seriously. Thank you. Sally was excellent as well on answering the phone.

Recommend

Involvement

Cleanliness

Staff

Appointment

My care is generally excellent however, the slow computerized system and the wait to get a call answered or see a doctor is unbelievable and causes me to literally have raised blood pressure and anxiety. I am reverting to homeopathy asap.

Recommend

Involvement

Cleanliness

Staff

Appointment

Friendly staff. Efficient and not too long to wait. Well organized. Would be good to get an appointment quicker sometimes.

Recommend

Involvement

Cleanliness

Staff

Rating not given.

Appointment

Barbara on reception is amazing she was alone and doing admin on the computer, directing people to podiatry and the hospital, dealing with inquiries as well as a multitude of other things. She is the ultimate multi tasker and she is doing it all with a smile! Extremely well done. You are a star.

Recommend

Involvement

Cleanliness

Staff

Appointment

Excellent, caring explanation before a procedure. (Smear test). Annette Fitzsimons - lovely caring manner, helped me not to feel self conscious.

Recommend

Involvement

Cleanliness

Staff

Rating not given.

Appointment