Castlegate & Derwent Surgery

Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HT Also known as: Castlegate surgery 1 2 3 4 5 161 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a patient
22nd March 2019


This practice is either badly run or is over subscribed. Appointments take 3 weeks plus. Receptionists are cold, clinical ....not at all customer focused...why employ these people? Doctors consultations are basic at best. I noticed how a real doctor operated when I attended CHOC one weekend... We are really considering moving.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th November 2018


On risk register due to medication reducing immune system. Went to centre with temperature,pain and my eye closed due to infection from insect bite in eye area. Told couldn’t be seen and told to speak to pharmacist. Pharmacist could do nothing. Left in pain and worry . Fortunately relative a doctor and helped me. He was appalled

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
4th April 2018


Could you sign point the colour of your seats. They are impossible for colour blind people. Your electronic sign-in system asks to sit in 'green' (or other) chairs. All chairs look different shades of green.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
4th April 2018


Excellent. The useful: long waiting lists for specialists assessment and surgery (other than emergency). Not the fault of the practice.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
4th April 2018


The staff were nice. The waiting time needs to be quicker.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Castlegate & Derwent Surgery: http://iwgc.net/ejojo