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Castlegate & Derwent Surgery
2018-02-21
Person
2
5
0
21st February 2018
Nurses and HCA - very good.
Getting past receptionist with requests - not good experience, despite explaining requests and advice from hospital consultants.
Some of older reception staff (past experience Gp) helpful - after numerous telephone and visits to surgery to sort problem out.
When hospitals or consultants give verbal request on discharge to pt - seems difficult to relay this to reception staff. If it is not writtem in discharge letter they are unhelpful.
Not happy that they can read pt's notes at desk.