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Carden Medical Centre
2015-09-16
Person
3
5
0
Written by a patient
Written by a patient 16th September 2015
The doctors in the practice are great and can't be faulted. The things I would change is that sometimes when I call the line is so bad that I can hardly hear the receptionist. Also the waiting time to get through to the inquiry line is ridiculous. Sometimes taking around 11 minutes. And this happens all the time.
My prescriptions are wrong in about 1 in 5. I called last time to ask for a different medication instead of one I didn't want and I was given the one I didn't want. I've had a prescription end up at the chemist that wasn't signed by a doctor so I needed to order another one and prescriptions that haven't arrived at all. The times I have complained there was often never an apology and the chemist or driver was blamed for a prescription not ending up at the chemist. The last time the receptionist was honest enough to admit it wasn't written in error. It's not easy for me to make a trip to the chemist due to my health only to be told they haven't received anything.