Carden Medical Centre

Written by a patient

After 2 years of being told I had reoccurring urine infections I was rushed to hospital to wake up the next day & be told I had evasive squamous cell carcinoma of the bladder. I was told it was inoperable. I have since beat the cancer & shocked all doctors involved, they told me I had 3 months left. Now for the past 5 years I sporadically lose the feeling in both legs, doctors havery done nothing to look in to it. I was diagnosed with asthma, which has turned to Copd, due to being treated for a chest infection, that was in fact pneumonia. The damage could have been avoided. I recently found out that it was my Urology doctor at the hospital who reffered me to respitory medicine as they were more concerned that my cough had not went away after 2 yrs of complaint to my surgery. This practice has nearly cost me my life on more occasions than I can count on my hands. You cant get appointments. All the decent doctors have left & the doctors who are there just don't seem to care about their NHS patients, concentrating more on their private clients.

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Written by a carer

This surgery has turned into a more Mengele approach to patients, my husband developed epilepsy and Crofton again put it all down to drug misuse then laughed us out of the surgery, refusing to even look at the dvds of all his mri, eeg, ecg scans that the brilliant doctors in Turkey had taken, his seizures had started there. He was taking up to 10 clonic tonic seizures a day, including in the surgery before they referred him, where a very serious type of epilepsy was diagnosed. Then when referred back to the surgery, it was Marwick this time, overruled neurology, decided it was just depression and cancelled his keppra for antidepressants. Thank god for neurology who reinstated everything for him, his anxiety was through the roof. To put the final nail in the coffin, Hitler's deputy, the practice manager woman, outraged at his approach to neurology, banned him from the practice and cancelled all his medication prescriptions and seemed to absolutely revel in doing so. This brought on a fit - this is from the surgery he's been with since he was a boy. His whole family, they also misdiagnosed his mother's ovarian cancer 6 times so she's dead now. Place needs a thorough and independent audit. I could go on....

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Written by a patient

I have been with the Carden Medical Practice since it became the new premises for the Queen's Road Medical Group and I had been registered with Dr Geoffery Clarke (now retired, who by the way was an exceptionally caring and much loved doctor) since oh, the early 1990s. Until last Friday I would have given this practice 5-stars through-out. But last Friday, at an appointment with Dr Adrian Crofton, he refused to write me a sick/fit note and subsequently the practice manager has written to me stating "The GPs as a group discussed your request for a sick/fit note during our business meeting this morning, and would confirm that the practice is in agreement with Dr Crofton's clinical judgement and will not be issuing a certificate confirming that you are not fit to work. We will not therefore be booking additional appointments with any other GP within the practice to discuss this request." None of the other doctors have examined me to give a 2nd opinion and so I suppose they must be parroting Dr Crofton's view which he came to after a 10 minute consultation. I have been on the sick for the last ten years suffering from a history of fragile mental health, stress and behavioural problems. How on earth Dr Crofton can cast aside a 10 year history of mental illness in 10 minutes I have no idea? I was in receipt of Employment and Support Allowance (ESA) until January 2017 when the Department of Work and Pensions (DWP) stopped my ESA after a work capability assessment decided WRONGLY to ignore my mental ill health and decide that I am supposedly "fit to work". I'm not fit to work. I had a mental breakdown at the Jobcentre in 2006 after 20 years of applying for work with no references (which was pointless and a cruel and unusual punishment) and in distress I made threatening comments to the Jobcentre staff, the police were called, I was arrested, I got a letter from the DWP's lawyers banning me from the jobcentre and I was advised to get a sick note from my doctor for stress which I did and I have been on the sick ever since, until January 2017. If I try to do the Jobseeking again I will have another nervous breakdown. I am NOT fit to work. So I intend to appeal to an independent tribunal but for my appeal I need fresh evidence of my mental health problems and that's why I NEED a new sick/fit note from my GP, which has been refused. I have a precarious state of social security. I am living off savings and heading for a financial and social crisis with no way of making ends meet and that's because Carden Medical Practice is throwing me to the wolves. So perhaps you can see why my opinion of Carden Medical Practice has now changed from 5 stars to 1 star.

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Written by a patient

The doctors in the practice are great and can't be faulted. The things I would change is that sometimes when I call the line is so bad that I can hardly hear the receptionist. Also the waiting time to get through to the inquiry line is ridiculous. Sometimes taking around 11 minutes. And this happens all the time. My prescriptions are wrong in about 1 in 5. I called last time to ask for a different medication instead of one I didn't want and I was given the one I didn't want. I've had a prescription end up at the chemist that wasn't signed by a doctor so I needed to order another one and prescriptions that haven't arrived at all. The times I have complained there was often never an apology and the chemist or driver was blamed for a prescription not ending up at the chemist. The last time the receptionist was honest enough to admit it wasn't written in error. It's not easy for me to make a trip to the chemist due to my health only to be told they haven't received anything.

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Written by a patient

Excellent practice with caring and efficient staff from the Dr and nurses though to the receptionists. Can always get an appointment if unwell. Also its useful that you can get a phone call back. Doctors are all very professional and caring and show high standards overall. Large practice but a very friendly one.

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