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Caradoc Surgery
2024-03-16
Person
1
5
0
16th March 2024
I sent in a Repeat Prescription complete with SAE, two weeks later nothing following no response an enquiry revealed the Prescription had been sent to my nominated Pharmacy. I have not nominated a Pharmacy, I travel quite a lot frequently to Scotland so electronic prescription is not suited and the NHS have exceptions and allowances to fit, however Caradoc seem to think they know better than the NHS.....they simply have again tried to bully Patients to the Caradoc way of thinking. Don't, nothing wrong with Clinical Care if admin staff allow you to access it. Still have no idea where to get my Prescription, NHS Scotland can't help me! Third time in the last 12 months that I have been left without medication.
Suggested improvements
Follow NHS guidelines concerning Electronic and other Surgeries best practice, change the bullying Admin Policies being forced upon patients but most importantly DON'T think communicating by SMS fulfils your obligations to communicate efficiently and effectively, try listening to your patients for once, you serve them they do not serve you!