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Cairngall Medical Practice
2014-10-22
Person
4
5
0
Written by a patient
Written by a patient 22nd October 2014
The doctors are great and have good manners and genuinely listen to you. The nursing staff is also good and I have only had not a very good experience with one of the nurses, but in general I feel that the clinical care is excellent. However it can be really hard and frustrating to get an appointment even when going through the online platform. The receptionists are generally nice, but they could do with some customer services training as they can be abrupt and don't seem to cope very well when busy. Overall I have been with this surgery for 15 years and I still love them and would recommend them, but I believe that they need more clinicians in order to cope with the higher demand and the increased number of patients on their list. They could also do with having a Customer Services or Surgery Manager as complaints or feedback often falls on deaf ears.