Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Byfield Medical Centre
2023-07-04
Person
4
5
0
4th July 2023
Booked online as non urgent. Limited times available. NHS app worked fine.
Suggested improvements
N/a
12th July 2023
Response from Byfield Medical Centre
Thank you for your feedback
Byfield Medical Centre
2023-07-04
Person
4
5
0
4th July 2023
The doctor was great and communicated very well.
We got the prescription quickly and it was all sorted easily.
Suggested improvements
Nothing
12th July 2023
Response from Byfield Medical Centre
Thank you for your feeback
Byfield Medical Centre
2023-07-04
Person
4
5
0
4th July 2023
Because I have never been let down by my treatment from any of the staff or medical team
Suggested improvements
For me nothing
12th July 2023
Response from Byfield Medical Centre
Thank you for your kind words
Byfield Medical Centre
2023-07-03
Person
3
5
0
3rd July 2023
I think the receptionists behaviour needs to be reviewed. I do not believe they should be asking questions about your ailments. Fine to ask if it’s urgent or not but if the doctor has asked the patient to make an appointment the receptionist should not ask the reason but make the booking.
Suggested improvements
As previously said a review of the receptionists code of duty
12th July 2023
Response from Byfield Medical Centre
I am sorry that you do not feel a receptionist should ask questions about your ailment - they are doing this as they have been asked to by the partners of the surgery. If you do not want to tell the a 'brief reason' for the appointment you are able to say I would prefer not to tell you. The doctors feel better prepared if they have an idea of what you are having an appointment for. For example if it is a mental health issue that will alert the reception staff to book a longer appointment
Byfield Medical Centre
2023-07-02
Person
5
5
0
2nd July 2023
Got appointment very quickly and was happy with my treatment
Suggested improvements
Nothing
12th July 2023
Response from Byfield Medical Centre
Thank you for your feedback
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2