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Burton Latimer Health Centre
2022-02-24
Person
5
5
0
24th February 2022
Every doctor in this surgery is excellent. I have confidence in each of them. They listen and understand the problems I have and have always given me great care. I've been with this surgery since 2016 and although it may be difficult to get through on the phone at times, once I do get through, I am treated with great care from the person answering the phones to getting an appointment with the practice nurse or doctor. Everyone is friendly, professional and caring. During lockdown, they handled it all brilliantly and things were run safely. I've never had a problem getting an appointment when needed. I also appreciate the phone message reminders and test results.
Suggested improvements
Some local people complain that you need to hold on the phone for too long. I think the new phone system has improved on this problem with a call back option which reportedly works well. The only thing that seems a bit creepy is the plastic partitions between chairs. It doesn't really seem as if it will keep covid or any other viruses at bay but it's ok.