Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Burnham Health Centre
2020-10-15
Person
0
5
0
Written by a patient
Written by a patient 15th October 2020
I am trying to reach Burnham Health Centre in Minnicroft Road now for weeks.
I am entitled to a free flu jab. Just received the message again and should call after 10:30am.
Yet again I listen to Dr Jamal's 5 minute long and the call at the end: cannot be completed! SURPRISE! Yet again - the same for weeks on end.
Do they ever listen to their own message?
I cannot be the only patient not to get through to them.
You are not allowed to walk in and then you can't reach them by phone, and not by email.
Suggested improvements
You could change Dr Jama;'s message to a shorter one and pick up the phone thereafter. That would do the trick!
Burnham Health Centre
2020-10-09
Person
2
5
0
Written by a patient
Written by a patient 9th October 2020
The doctors and nurses at the centre are all excellent however the appointment system is not fit for purpose and needs to be scrapped and replaced.
You have a better chance of winning the lottery than getting through to BHC on the phone.
Suggested improvements
Replace the archaic appointment system with something from the 20th century that serves the local community rather than hinders their ability to see a health professional when in need.
Burnham Health Centre
2020-09-11
Person
2
5
0
Written by a patient
Written by a patient 11th September 2020
IMPOSSIBLE to contact, 3rd world system of attempting to get an appointment. NO way of actually speaking with someone, even about non edical issues.
Suggested improvements
accepting e mails or allowing ANY way of contacting someone.
Burnham Health Centre
2020-09-10
Person
4
5
0
Written by a patient
Written by a patient 10th September 2020
I have been ringing constantly for 2 days to listen to a two and a half minute message to then find out they are to busy to take my call I am trying to find out my test results and book a flu vaccine
Suggested improvements
Maybe give corona advise once your call is accepted
Burnham Health Centre
2020-09-10
Person
1
5
0
Written by a carer
Written by a carer 10th September 2020
impossible to get through on the phone after weeks of trying.
They won't even let you talk to a receptionist to pass on a message the phone just keeps cutting you off and say unable to take your call. this has been happening for weeks. Whats going on there this is not any resemblance of a service.
Suggested improvements
Answer the phone and talk provide the service you are being paid to do
Resources
Short link to review Burnham Health Centre: http://iwgc.net/ecgmk