Burney Street Practice
48 Burney Street, London, England, SE10 8EX Also known as: Wallace Health Centre 10 reviewsReviews
When you get through to reception which one in ten times you don’t the girl that answer is confrontational does not answer your question but says we have done what we are supposed to do and are not intrested in patient welfare ,says she will pass on information to correct department nothing happens.
I am very unhappy with my recent telephone conversation with a receptionist in Wallace St.when I attempted to book a blood test today.The young lady really did not want to listen and was dismissive and sarcastic.She informed me that there were no appointments with the nurse at Burney St at present.I asked to book one for March but she again refused to listen and told me to phone NHS to book a community appointment.I told her that I was a retired GP and asked when in the future I might phone in March to ascertain availability but again she very rudely told me just to go elsewhere.This is really very poor behaviour for any patient to receive.I also told her that I would complain.
The new online booking and result service is appalling.
Listen to the patients and the needs of the patient
Everyone was very polite and friendly. Dr Batchelorcwas lovely and very thorough.
Resources
Short link to review Burney Street Practice: http://iwgc.net/eccut