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Bryngwyn Surgery 2022-10-31 Person 1 5 0

This surgery is run so stupidly inefficiently it's amazing they manage to open the doors of a morning. It used to take over 100 calls to get through, til they put in a call queuing system. Where it now takes over 90 minutes to answer. And don't expect to be able to book an appointment online because despite their being a system with the practice and all the staff there, the system has been disabled from allowing people to book appointments. In what crazy world does that make sense? When you do, you get called back because the staff don't listen or take notes the first time. And then if you do manage to get an appointment, you're waiting over an hour to be seen. And fingers crossed you dont up with a HCA that does everything needed and again no record of anything. You're safer asking for help from the vets on Malpas Road

Everything. Allow online booking. Separate staff within reception into call handers, face to face staff for the public on site others for visitors and internal staff. Schedule appointments where people aren't kept waiting - and when this isn't possible, tell them. Train staff to keep notes.