Brook Street Surgery

Brook Street Surgery 2024-01-08 Person 1 5 0

The appointment telephone line is absolutely awful. It is constantly engaged from 8:30am and when it does answer, it cuts you off. I have spent numerous occasions on different days trying to get through to no avail. Having discussed it with my neighbours, they have had a similar experience and just now go there in person which runs contrary to the purpose of the phone system.

Get existing staff to answer the phones; if short of staff, get temporary staff during the morning peak period; if short of phone lines get more. This practice is well funded by the government and some of the doctors have their Porches parked outside; so for once think about the patients who cannot get appointments because your system is so flawed. I am a female business owner and if I ran my business with such disregard for my clients, I would be out of business!

Brook Street Surgery 2022-09-28 Person 5 5 0

This was my first and subsequent visits to the Brook Street Surgery after leaving my old surgery. I found the atmosphere was very pleasant and only matched by the helpfulness and courtesy of the receptioion staff and two of the doctors who attended to me. I would have no hesitation in giving FIVE stars all the way. TSA

Cannot think of any problems at all.

Brook Street Surgery 2018-06-11 Person 4 5 0

Have always provided me with swift help regarding all of my issues and providing necessary prescriptions.

Brook Street Surgery 2017-02-12 Person 2 5 0

For a long period I was repeatedly self harming and suicidal, which the staff were aware of. One evening I was really desperate and begged Dr. McCreery for help. She refused. I kept on pleading so she eventually called the mental health services (which she knows are little use) and said they would see me in the morning. I explained I needed help at the time, that I was too scared to go home lest I kill myself, so she called the police saying I was a nuisance. They brought me to A&E and shortly afterwards I had to go aboard for the inpatient treatment I needed, which Dr. McCreery had refused to get me. On my hospital admission, my weight was so low that the staff thought I was anaroxeic. When my health recovered, I recently asked another GP at the branch why Dr. McCreery had refused to help and instantly was told to leave or the police be called. The police came along with a mental health social worker who took my side, so the practice manager agreed to meet with me about the incident the next day but it turned we were not meeting alone has she had said- she had a witness but the witness was not a medical professional. I expressed my discomfort of having to talk of my multiple suicide attempts in front of a non-professional which another doctor Dr. Leech had said he called the police because I was "refusing to leave" yet no one had asked me to leave!! The police brought me to A&E. Before they arrived I became distressed and Dr. Leech loudly declared in public that I "thrived on bad behaviour". The practice now refuse to treat me and refuse to let me discuss the issue with them, even though I simply wanted an explanation behind this dereliction of duty.