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Broken Cross Surgery
2021-02-25
Person
1
5
0
25th February 2021
I have been a member of this practice for 10 years and have had nothing but excellent care, however, my experience of late has been nothing short of negligent. I realise that Covid is a priority but so is a potential tumour and despite offering to go privately to save the NHS in these times, a simple email referral has not been made. It is now 3 weeks since first appointment.
Suggested improvements
Phone system: in a queue for 30 mins before being cut off TWICE then another 25 mins before finally getting through.
Keep getting told that the 'task' has been looked at. I'm sorry but the task system is not working if tasks are looked at and left.