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Broken Cross Surgery
2024-03-13
Person
3
5
0
13th March 2024
I am a newish patient at this surgery and although the doctors and nurses are great, the receptionists need to improve their attitude to the patient. There is one receptionist who works there who is absolutely lovely and so helpful but there is another who is totally the opposite. She is abrupt, rude and can make you feel totally uncomfortable. I have worked as a doctors and A&E receptionist and always tried to make the patients feel comfortable, people only visit the doctors when they feel ill and don't want to be made to feel a nuisance.
It's no wonder doctors receptionists get a bad reputation if this persons attitude is anything to go by.
Suggested improvements
The only thing that I can suggest is for people to show empathy and treat the patients with respect. I know that not every person is nice and can be rude but most people want help when they ring or call into the doctors.