Brocklebank Group Practice 2014-11-20 Person 4 5 0

Brocklebank is a very busy and overstretched practice. However, I have noticed over recent years that great efforts have been made to offer additional services and this I am sure, is appreciated by a great number of patients. I am very happy to report that when I have had either telephone or direct contact with reception staff, I have been treated with politeness and consideration at all times. These employees are the Practices's first point of contact for us all and they deserve to be recognised and praised as coping with an extremely demanding job. It would be a significant improvement if: (1) reception/waiting area improved (2) telecoms improved (3) web site enhanced to enable patients to book appointments with other health professionals (i.e., practice nurses) as well as G. Ps. (4) offer a dedicated direct telephone/fax line for the the sole use of local pharmacists (5) provide more convenient lavatory facilities (6) provide a better area for patients to check blood pressure and weight