Share review of Broadway Surgery

Thank you for taking the time to provide us with feedback. Unfortunately, there is currently a huge demand for appointments (this is a national problem affecting most GP practices across the country). We do try and combat this by having a mixture of: pre-bookable, same day urgent appointments and a certain number of telephone consultations each day. The 10 same day urgent appointments are released every day but these do go quickly therefore patients need to phone at 9am or come into the surgery as these are filled on a first come first served basis. Unfortunately, each patient is only allocated 10 minutes per appointment and sometimes this just isn't enough time or the doctor may be delayed on an urgent home visit & then this may then impact on other patients. We try our best to warn patients if this is the case when they arrive. If patients have a number of health issues to discuss with the doctor we do encourage them to ask for a double appointment when booking to help the doctor keep to agreed appointment times. As a practice are always striving to do better and we will continue to keep monitoring the appointment system & responding to patient feedback.