Broadway Surgery

Broadway Surgery 2020-10-05 Person 0 5 0

My daughter called me in distress this afternoon, she has been trying to get an appointment with her GP, Dr Ballentyne, since the middle of August. Here is a log of the calls she has made. On the 2/10 she found a missed call from the surgery and rang it back, but was not able to speak with a Doctor. 17/08 18/08 27/08 11/09 x2 21/09 23/09 02/10 On phoning today, she was told by the Receptionist that there was no possibility for an appointment until the 16th October. In spite of hearing her obvious distress, the Receptionist insisted that there was nothing available before that date. Over this period of time, problems compound and increase, the result is anxiety and distress.

The patient needs to be confident that the GP will continue to try until contact is made. Reasons for not making contact such as "phone was out of range" "phone screens out private numbers" are inexcusable.

Broadway Surgery 2019-03-27 Person 3 5 0

Excellent doctor but the reception is the worst I have ever had contact with. Let me put it this way... ...if they answer your phone call you can call yourself lucky. Tried to get appointment for my poorly daughter with a chickenpox and 39 degree temperature. After 45 mins!! of waiting on the phone... and listening to .... your call is in the queue and will be answered shortly... I gave up and called 111 for help.

Broadway Surgery 2019-03-25 Person 5 5 0

My experience of the Broadway surgery is a very pleasant experience, Seldom kept waiting when there for an appointment, The whole practice seems to run like clockwork, I am often called to have blood taken for the Oncology department at the hospital and seldom have any wait at all, The Doctor is extremely efficient and comforting in all the varied problems I personally have encountered, The nurse is equally efficient and very pleasant. Overall this is the best surgery I have ever encountered, And that is quite a number as I have moved many times in my life *****

Broadway Surgery 2019-03-01 Person 2 5 0

I’ll start by saying Tracey the main receptionist is very helpful however it all goes downhill from there. The young receptionist lacks all empathy with little to no customer service skills. Getting a appointment is possible however it’s a matter of constantly calling till you get through sometimes for nearly a hour in the morning. Waiting times are reasonable. Experience with doktors are friendly however I aways feel the need to push for further refferals and I don’t always feel the doktor knows what the actual issue could be.

Broadway Surgery 2015-10-16 Person 4 5 0

It is not always easy to get an appointment straightaway, you often have to wait well over a week. Also when you do get an appointment you have to sit around ages in the waiting room to be seen.