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Broadwater Medical Centre
2022-03-13
Person
4
5
0
13th March 2022
Staff, both medical and receptionists are fantastic. Always welcoming & give time to patients even when it’s busy. They always try to accommodate patient needs when booking appointments. However since covid it’s been increasingly difficult to get to see GP of choice, face to face & the online booking system which was helpful for pre booked appointments is no longer available. The surgery always listen to needs though and answer emails efficiently. The triage system on the phone works but it would be great to return to a more normal service now that Covid rules have changed a little.
Suggested improvements
Returning to the online booking system for pre booked appointments would help patients that need follow up dates without having to ring the surgery. Often when you ring you can’t get an appointment that day or even the next day & not with GP of choice which was one of the positives for the surgery before Covid.