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The reception staff are rude and dismissive. They tried to turn me away from my flu jab because I has rushed from my children's school and did not have a facemask. They refused to let me use my own face covering of a scarf and this is not the first time. You can never get past the receptionists even if you really need to. Why treat people who are sick or in need with such rudeness and contempt. I really thing they need training on how to support others not just act like the people coming to a doctors surgery are somehow beneath contempt. Luckily the nursing staff and my own doctor are brilliant and without them being there I would have to move surgeries. I will not however let the reception staff, or at least the two that were so rude ruin it for me and my health.
Unfortunately many sick, elderly and disabled cannot and do not have the energy to stand up for themselves and i feel sorry for those who miss out on the care they desperately need because of poorly trained staff.