Share review of Broadstairs Medical Practice

Broadstairs Medical Practice 2019-08-15 Person 1 5 0

I am absolutely disgusted by the receptionist's behaviour during a recent telephone call to try to make an appointment. I was 11 days post surgery and was worried one of my wounds/incisions had developed an infection, so I rang my GP surgery to make an appointment to get it checked out. I was told on the phone by a very rude receptionist that I should seek advise from a pharmacist before contacting the GP surgery to make an appointment. After an argument I was offered an appointment the following day with a nurse. Unhappy with this I contacted GAU who saw me the same day, as suspected my wound is infected so swobs were taken and antibiotics given. How the hell can you justify telling a post surgery patient to seek advise from a pharmacist instead of seeking medical attention from a doctor or nurse as instructed upon hospital discharge?