Broadmead Surgery

Broadmead Surgery 2023-04-11 Person 2 5 0

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I'd give 0 starts if possible. I sent this complaint to the clinic first to see if they could support me, but the manager has ignored me for a month and a half now. I've been registered with Broadmead Medical Centre since October 2021. I've had some major issues, such as: 1. One sample got lost in reception in early 2022, and it required me to go back to the clinic two more times to do a second sample procedure. The whole treatment had a delay of at least one week due to this problem, all while I was in severe discomfort and pain due to an infection. 2. A second sample got lost in February 2023 because the doctor who ordered it didn't register the request properly and therefore nobody knew where to send the sample. Nobody followed through this issue, and it was me who had to call and ask why I hadn't received any results. Now I've been requested to repeat the sample, but they haven't explained how they'd avoid the same problem again (they still don't know which of their doctors asked for my sample!). 3. On Friday 24th of February, I had a face-to-face appointment for shin injuries. One medication was prescribed, but it didn't go through and the pharmacy never received it. Therefore, I was left without treatment and relied only on paracetamol, even though the doctor suggested I needed extra medication. 4. Nobody has followed up my stomach issues, suspected to be IBD. I did several samples and exams, including an extremely uncomfortable and painful endoscopy. They requested an extra sample which is the one that got forever lost (point 2 of this list). Hence, I've been left on my own, with persistent stomach issues and no answers despite over a year of pain and procedures. It's not only a waste of my time, but of valuable NHS resources. I understand the clinic is really busy and issues will occur from time to time. However, for four major problems to happen to the same patient in less than a year, it really is worrisome and extremely frustrating as a patient.

Broadmead Surgery 2021-09-16 Person 1 5 0

Worst practice ever. Unhelpfull and unprofessional. For 6 months they were not able to help me. I had to go to another country to receive care and get diagnosys. They asked me to translate the findings instead of just doing the tests here in UK. I presented them with everything just to be told to translate it to Englush. I had to do the tests, get my diagnosys, translate everything... why are they here in the first place? Useless....

Everything. The surgery should be closed since their workers are a threat to public health

Broadmead Surgery 2019-05-16 Person 1 5 0

Mistakes made in my care, dismissiveness hence mistakes, incompetent receptionist, rudeness is a given

Broadmead Surgery 2018-07-11 Person 2 5 0

The receptionists and doctors need to lighten up a bit, and show more sympathy to the patients who may or may not be very sick! This may be hard with the pressure they are under but it doesn't take a lot to smile and listen and its the difference between a happy patient and a grumpy one...surely you want patients to be happy or at least satisfied?

Broadmead Surgery 2018-01-23 Person 1 5 0

There are 4 receptionists at the desk. Only 1 of them is very busy with a long line of patients, the 3 other ones just sat down and I ask if I could kindly give my urine specimen. Receptionist refused and asked me to queue. What is the point? I stood waiting in line just to hand the specimen bag as well. Any of the 3 receptionists could have just taken the specimen bag and threw it in the lot as no documentation is done to what has been received anyway. very unhelpful receptionists. being the frontline of the health centre they should be taught some customer service.