Share review of Broadmead Surgery

Broadmead Surgery 2018-01-23 Person 1 5 0

There are 4 receptionists at the desk. Only 1 of them is very busy with a long line of patients, the 3 other ones just sat down and I ask if I could kindly give my urine specimen. Receptionist refused and asked me to queue. What is the point? I stood waiting in line just to hand the specimen bag as well. Any of the 3 receptionists could have just taken the specimen bag and threw it in the lot as no documentation is done to what has been received anyway. very unhelpful receptionists. being the frontline of the health centre they should be taught some customer service.