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Written by a patient
23rd September 2019

It’s unfortunate that the surgery has stopped telephone consultations- these are a valuable option in some cases. Having to attend the surgery when a 5 minute conversation would suffice, is a real time burden. Particularly as it’s hard to get a physical appointment. Also, the receptionist was a bit grumpy about my asking for one “we haven’t offered them for a few months”, implying that it was my fault for asking (even though the phone direction message still mentions them. How about saying something like “I’m sorry but we aren’t able to offer these any more but I can try to get you an appointment”. The receptionists are usually so much nicer - let’s hope this one doesn’t make all her customers feel that they are an inconvenience.

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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