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Broad Lane Surgery
2022-07-02
Person
3
5
0
2nd July 2022
Broad Lane Surgery Pharmacist Jaime Ladva
After a recent heart attack I felt that the hospital did not involve me at all in decicions about my future care and much/all of their advice was general and, I felt, not necessarily releant to me.
Earlier this week, Jaime Ladva, the Broad Lane surgery Pharmacist, spent a lot of time discussing the effects, side effects and long term effects of the many pills that I now have to take. She was very patient and a font of information.
I felt much happier after speaking to Jaime and was reassured that my drug regime is, or will soon be, optimum for me.
Suggested improvements
Reinstate being able to make online appointments. Online appointments by Zoom or Teams rather than just a phone call. It is great not having to go into the surgery to see/talk to a doctor, although I realise there are times when a patient may need to see a doctor in person.