41 High Street, Welwyn, Herts, England, AL6 9EF
I messed up today by forgetting one of my medications whilst on holiday. The surgery could not have been more helpful and understanding. A prescription was prepared, signed and sent to a pharmacy on the south coast within 20mins. Thank you and well done.
Impossible for elderly people who cannot use online system to get appointments. Or if you can't get online it just doesn't work. If you get through to reception you are met with several intrusive questions and led to believe that you don't need an appointment/they know best. They used to have some great doctors. Now they just don't seem interested in getting to know you/your history. Really sad.
Since changing the opening hours and removing casual surgery it is really hard to get an appoint,net urgently. Also they don't do regular health checks for older people as they are supposed to.
This is a very efficient and well run practice. The only negative I can think of is that of transport: it has a large rural catchment area, but access via public transport can be awkward and very time consuming. We have tried several practices that are more practical to travel to but we returned to this practice purely because it is so much better. This means that my mother has to rely on me to drive her to appointments. Disabled access to the building itself is very good although parking can occasionally be difficult and you have to cross the high street to get to the surgery from the car park. Reception have been unfailingly helpful and courteous - in sharp contrast to the Kafkaesque characters I have come across in other practices. The on-site pharmacy makes life much easier, prescriptions are sent electronically from the doctor's office and ready almost immediately. The pharmacists are always helpful and forthcoming with advice. The doctors are generally excellent despite the occasional exhibition of an Edwardian manner.