Brentfield Medical Centre

10 Kingfisher Way, Brentfield Road, London, England, NW10 8TF 1 2 3 4 5 6 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
16th June 2021


Very prompt response from GP after submitting my e-consult form. Very happy with the service.


Everything was dealt with.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
27th May 2021


I phoned at 11:05 today 27/05/2021 regarding the appointment for my 2nd dose of the vaccine, as it was more than 10 weeks since I had the first one. The lady receptionist who answered my call said she will send me the link to my phone. At 11:26 I rang again and told her I haven't receive the message yet and ask her if possible to send it through my email address, and ask her to double check my phone number just to make sure they got it right. Beforehand I already asked my friend to send me a text message, to make sure that I have no problem receiving text messages. So when I spoke to the same lady receptionist, and asked if possible to try sending text again and check again my numbers, she was quite arrogant and told me, she is not going to send me another text for the link which I never get anyway on the first place. I am not expecting this kind of attitude from this lady receptionist.


Teach and Train the receptionist to be polite and helpful with the patients.

8th June 2021
Response from Brentfield Medical Centre

We are sorry that you didn't feel our receptionist dealt with you in a polite and courteous manner. All our staff take part in regular customer service training and whilst they do a stressful job on the front line they are there to help and support patients. I will discuss your feedback at the next staff meeting and if you wish to contact the practice and let me know the mobile number you called from I will listen to the call so I can provide feedback to the member of staff. If you have any future problems please do not hesitate to email breccg.brentfieldmc@nhs.net and mark for the attention of Managing Partner and I will come straight back to you. Once again I am sorry that you have had a problem and am grateful for you bring this to our attendion.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
9th August 2017


Kalpana the receptionist was really helpful and cheerful I rang on Monday morning just after 8:30 the phone was answered quickly I rang regarding a home visit for my elderly mother she was very efficient and I was very impressed with the service much better than my own surgery thank you

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
16th May 2017


Thay are very helpful and there is a lady call (Lisa Receptionist ) she is very helpful and respectful

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th June 2015


Surgery is not the best, the receptionist are rude and so are one of the lady doctors. Getting a appointment is ridiculous. Apart from that everything else is ok

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Brentfield Medical Centre: http://iwgc.net/ecbws