Bourne Galletly Practice Team

Bourne Galletly Practice Team 2023-11-21 Person 3 5 0

My husband has had an ongoing chest infection for several weeks. He has serious heart problems, COPD and has had pneumonia on four occasions in the past. On trying to get an appointment to speak to or be seen by a doctor (someone to listen to his chest and check for pneumonia would be a good idea!) I went on to the online app on the dot of 7am to find that, as usual, I can only book Covid or flu vaccines. Phoned at the precise moment the surgery opened in the morning to hear that all phones lines are busy and the queue full - goodbye! It took TWENTY TWO phone calls to get through to the point where I could leave a request for a call back from from the receptionist. He was eventually seen by an extremely efficient and caring Advanced Nurse Practitioner. Unfortunately, despite three courses of steroids and antibiotics, he’s no better and the whole miserable process of trying to make an appointment has begun again, with the same outcome. The treatment he has received when we eventually managed to make contact has been fine and much appreciated, however the inefficiency of the appointment system is intolerable and we now give up and will be attending a walk-in centre. My husband is a retired GP (or good old Family Doctor as they were in his day) - you can imagine the despair he feels!

PLEASE sort out your appointment system - I hear time and again that it is nigh on impossible to make an appointment, either on the NHS app or by phone. The stress and frustration it causes is intolerable and lets down what could be an excellent surgery.

Bourne Galletly Practice Team 2023-10-31 Person 5 5 0

Excellent service. Friendly receptionist and outstanding practice from nurse regarding my Covid booster. Kind and human. I am so fortunate to have such a service and face to face appointments. THANK YOU TO YOU ALL AND YOUR TEAM.

Nothing

Bourne Galletly Practice Team 2023-10-25 Person 0 5 0

Informed by the practice that my medication and chronic illness review was due and told to call and select option "0". This does not work, it again tells you to select that option.....again...and again. Option "1" is usually at "Full Capacity" or on "Black Alert". The NHS App does not give an option for an appointment, only for Covid or Flu Jabs. So, how can I make an appointment?

Sort the appointment system out! Employ more people so you can speak to someone! Stop this reliance on IT and automated systems!

Bourne Galletly Practice Team 2023-09-25 Person 5 5 0

Went for my flu vaccination. Very friendly welcome, large queue but well organised and received my injection within 3 minutes and 10 minutes before my appointment time. Outstanding person focused care. Thank you to all the team

Difficult to book my Covid Booster as phones very busy

Bourne Galletly Practice Team 2023-08-04 Person 5 5 0

This is one of the Best.surgery’s we have ever been to from reception through to Doctors and the prescription desk I can’t fault anyone long may this continue……..

YOU DONT NEED TOO KEEP UP THE GREAT WORK YOU ARECALL DOING !!!