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Bourne Galletly Practice Team
2023-05-02
Person
2
5
0
2nd May 2023
I didn’t know why I had been called for a routine blood test when I frequently do my own tests at home and telephone in. The explanation on the phone wasn’t the same as I was given at the surgery and it appeared a confusion.
The good news is that my own result and that by the surgery were comparable.
The frustrating things are that it means time away from other things which is why I invested in my own test equipment and also the surgery doesn’t accept test results by email or text yet they happily text me.
Suggested improvements
Listened to me when I called to ask why an appointment was necessary and accept submission of results by email or text; other surgeries have.