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Bourne Galletly Practice Team
2023-03-11
Person
4
5
0
11th March 2023
Long time to answer the phone and call back was after an hour. Once sent to a/e was there for 9 hours and given antibiotics for bronchitis that I told the gp I had. I get it once or more a year for 50 years.
It is impossible to see a doctor as we see nurses if we are lucky.
Suggested improvements
Answer the phone. See elderly with a doctor in the surgery as many are deaf and can’t talk on the phone. A doctor can then assess then on how they look and do tests needed