Share review of Bourne Galletly Practice Team

Bourne Galletly Practice Team 2024-02-28 Person 2 5 0

Results missing on numerous occasions over the last few months , having to be told to repeat tests. More waiting for results to come back! Very difficult to get through to reception as phones are always busy or are on black alert ! You can access your results via App but thats if they actually do come back. Surely there must be someone checking overdue test results???? Accurx also isn't great a Doctor messaged me to say they had prescribed an antibiotic , when I checked to see which one it was its was one I am unable to take . So a call would have been better . Galletly you are usually such a wonderful practice

For tests that are sent away from the surgery to be properly monitored and chased up by staff rather than patients having to keep calling in to ask this to be done. It would also be better for a Doctor to call rather than text to let you know you have been prescribed medication so you can discuss. Also please make booking appointments available via NHS App or Patient Access