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Bourne Galletly Practice Team
2024-04-02
Person
4
5
0
2nd April 2024
This practice and all of its stuff have gone above and beyond in my experience. From being pregnant during the pandemic to booking appointments for myself and my family they have always excelled in their communication, efficiency and competency. Although faced with challenges in regards to having enough capacity for appointments I can truly say that when I’ve needed to have a face to face appointment I have never been let down. The standard of their care is exceptional even when faced with high levels of pressure.
Suggested improvements
The only challenge they face is not having enough staff and appointments however this is a NHS wide problem and they are tackling it head on with compassion and complete transparency.