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Bourne Galletly Practice Team
2015-07-22
Person
2
5
0
Written by a patient
Written by a patient 22nd July 2015
The surgery is lovely and clean and most of the doctors are pleasant and helpful. However, the receptionists can be very rude and abrupt at times. I have been registered at this practice for numerous years and each time I call the receptionists ask why I want to see or speak to a doctor. My health issues are of no concern to the receptionists and they should not be asking personal information from myself regarding my health! Nor should they blurt out why I am at the doctors when stood at the reception in full view and hearing of other patients! This is personal stuff, even if I am just attending for a blood test - I do NOT want this information blurted out in reception thank you!