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Written by a patient
26th October 2018


This GP surgery is shocking. I have been with them for years and not one prescription has ever gone through on time. Often, repeat prescriptions are delayed for several weeks, leaving me without medication and allowing symptoms to recur. My pharmacy often has to give me advance prescriptions because of the surgery's incompetence. Their filing system is so terrible that I exist twice on the system and despite being reassured that this has been resolved, after six years, I am still on the system twice - causing countless errors. Despite the constant incompetence, there is never an apology or an acknowledgement of the physical consequences their mistakes have on people's health. I strongly advise against going anywhere near this surgery as they have zero value for their patients' health.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff