Share review of Birchwood Medical Practice

Birchwood Medical Practice 2018-07-18 Person 5 5 0

While I was waiting for an appt an elderly gentleman came into reception and complained about not receiving his prescription as had been told. The receptionist was very polite and apologized. The man was very persistent and his complaining continued for 10 mins or so. All the while the receptionist was calm and tried to reassure the man with suggestions as to what to do in the future if it should happen again. He went away still grumbling but reassured later went up to receptionist just to tell her how well she had handled.