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Birchington Medical Centre
2020-09-30
Person
1
5
0
Written by a carer
Written by a carer 30th September 2020
My wife needed to make an appointment. Called Tuesday 29th Sept and told to call back Monday 5th Oct when the next block of appointments would be released, starting 26th Oct.... This is almost 4 weeks away.....how can you possibly run a surgery this way? Are we expected to predict 4 weeks in advance when we need to speak to a Dr? Not everything is critical, but 4 weeks is a joke, no 'business' could operate at this level of 'customer service' and expect to survive.
Suggested improvements
The surgery should be adequately resourced to provide timely appointments for non-critical matters, despite the Covid situation.
Had to tick the cleanliness of the surgery score as could not progress without doing so, however did not actually get there!!