Minnis Road, Birchington, Kent, England, CT7 9HQ
Dear Practice Manager Due to Dr Ghazi's sickness, I accepted an appointment with locum Dr Reginald Anasiudu on 21/3/19 @10.10am. What a gem! He was cheerful, professional, knowledgeable, tactful, competent and thorough-everything one requires from your friendly GP. Please pass on my thanks to him. Hopefully, he can be persuaded to remain at BMC.
Dear Patient Thank you kindly for sharing your thoughts on our locum GP who covered for us last week. I shall ensure your feedback is shared with 'Dr Reginald' (as he likes to be known). Kindest regards Hannah Price Practice Manager
I was quite concerned about a medical issue on Tuesday I logged on to the website that evening to see if there were any urgent appointments within the next day or so, I couldn’t believe my luck when a 5pm appointment came up online for the next day. I was seen today by Dr Casey who I have seen once before, what a gentleman and lovely GP he didn’t rush me he listened to me and looked after me, I was so grateful to be seen so quickly and felt in good hands, how lucky are we to have a GP like this in our area and to be seen so quickly and to have my mind put at rest, so grateful. Thank you Dr Casey and the fantastic online booking service.
Dear Patient Thank you for taking the time to write your review of your experience accessing the surgery and your appointment with Dr Casey. I have shared your feedback with Dr Casey and the wider team here at BMC. Thank you again. Hannah Price Practice Manager
Today, 19th March, I attended the surgery to clear up a bit of confusion (on my part) about a blood test. The receptionist, Jean, couldn’t have been more helpful arranging for the sample to be taken; and the nurse, Leigh, couldn’t have been more efficient and friendly in dealing with a bloke who really does need to improve his response when confronted with hypodermic needles. Thank you.
Dear Patient. Thank you for taking the time to leave your kind feedback for Jean and Leigh. I shared this with them and both and the wider team here at BMC. I hope Leigh gave you a sticker for being 'good' and having your blood taken ;-) With best wishes and many thanks, again. Hannah Hannah Price Practice Manager
Seen as a temporary patient in ‘need’ and was dealt with promptly and sensitively. I felt I was wasting the practice’s time as my needs were minor considered to other people, but my needs required a clinician to prescribe. I am sure a prescribing pharmacist could have solved my issue but these seem to not exist in Thanet. Lovely practice and helpful staff. Thank you.
Dear Patient Thank you for your kind review and suggestion. I can forward your query about prescribing pharmacists to our Clinical Commissioning Group, although I do believe there are some prescribing pharmacists in training in the area. This resource would of course be extremely helpful to patient's and also relieve pressure on services such as ours. Thank you again for feeding back and your kind comments about our service and staff. I shall ensure these are shared with the team here. Hannah Price Practice Manager
I would like to thank Dr Casey and Stephanie (who saw me at short notice recently) not only for their professionalism and advice but also their understanding, reassurance and support which made such a tremendous difference. I appreciate this is their job but would just like to say "Thank You" for just being them. There is much criticism of the NHS due to circumstances at present but there is so much good too and I think BMC is an example of this.
Dear Patient Thank you for taking the time to share your feedback with us. I shall ensure that Dr Casey and Stephanie get sight of your kind words. Thank you again for sharing your feedback, it is very much appreciated. Hannah Price Practice Manager