Minnis Road, Birchington, Kent, England, CT7 9HQ
I have been with Birchington Medical Centre for many years and have found them very helpful. The doctors I have seen are very caring. I have recently seen Dr Ben Casey and Dan Gord and I am very grateful for the care and attention they have given. The only down side is the long wait at reception on occasions when receptionists are tied up with phone calls. The reception stall are helpful.
My husband and I joined this health centre when we moved here almost 7 years ago and have been impressed by the level of care shown by all the doctors and nurses in the practice. As in any busy surgery, there are times when a less-urgent appointment cannot be arranged immediately, but staff do their best to fit in a visit, and if there is any cancellation and an appointment becomes available, reception staff have always phoned back promptly. They have also passed on any requests for advice from a doctor or nurse regarding prescriptions. We have both been impressed by the quality of care that we have received. Thank you!
Dear Patient Thank you kindly for your review and feedback of our service. I shall ensure this is shared with the team here at the surgery. Very best wishes and many thanks. Hannah Price Practice Manager
l have very high regard for doctors at the surgery , last week l saw Dr Casey who was such a lovely doctor , he listened to everything l said , took time with me , and really helped , thankyou so much
Dear Patient Thank you for taking the time to leave your kind feedback. I have passed your gratitude onto Dr Casey. Hannah Price Practice Manager
I phoned the surgery after being off for one week and visited two hospitals for tests etc. I was given tablets from the hospital and have been taking other pain killers also. I phoned the surgery to get an appointment to discuss my continuous symptoms abd ti ask for further treatment and a doctors note. I waited ages to even speak to someone and when I finally did, I was greeted with a receptionist that couldnt find in my notes what tablets I had been given so was reluctant to give me an appointment...I went through questions after questions..she even had a go at diagnosing! What side of the chest shes says, what pain have you got now she said...what do you want a doctor to do she said!...In the end I said i didnt know what the problem was as I just want an appointment to see a doctor. She put me on hold,then came back with one word answers."3.15" Sorry,what was that? The attitude was horrendous.I said can I not see a doctor please" No,they have all gone now she said...There were appointments before but now there isnt because i questioned her why i was going through a complete run down of why i want to see a doctors and a diagnosis! I feel 10 times worse getting off the phone to her! Birchington Surgery is blooming awful!
Dear Patient I am very sorry to read of your experience. I would like to look into your concerns further, but will need more information in order for me to do so. Please could you email me personally on email@example.com and kindly share your name and telephone number with me. All our calls are recorded, so I can track the call and listen to the conversation. Again, I am very sorry to read of your dissatisfaction at the service you received. I am very keen to look into this and address the matters you raise. Kind regards Hannah Price Practice Manager
As a very old man I have more problems than most and I am thankful that I am at Birchington because despite my age the care I receive is excellent and even the much maligned receptionists are helpful.
Thank you for taking the time to leave such a lovely comment. I shall ensure this is shared with the surgery team. Best wishes Hannah Price Practice Manager