Birchington Medical Centre
Written by a patient
24th September 2020
I am appalled by this surgery. I rang on Monday (which is not an easy process in its self) as i had severe cystitis. I could not get to see a doc or get a telephone call. I was told to come in with sample. Which i duly did. my medical treatment. A text message with perscription. Had i been able to talk to someone i would have told them that i needed a specific antibiotic, as the normal ones do not work. So i get a treatment that will not work. I give it a couple of days and am in worse pain. Ringing the doc at 12.45 on wed 23/9. Im told no one can see me , nothing they can do as there closing and ring 111 or call back in morning. Appalling!! I was in severe pain. No compassion for a person suffering. So i ring 111 to be told that there is nothing they can do, and ring docs in morning and tell them 111 said to give me an appointment. So i go online and pay £50.00 for a private doc and perscription. and this morning i feel slightly better. As far as im concerned. This is not acceptable.
Yes in the 15 mins the surgery had left they could have spoken to a doctor and got me a perscription. I have been suffering with cystitis for a number of years and know the treatment i need.