Birchington Medical Centre

Minnis Road, Birchington, Kent, England, CT7 9HQ 1 2 3 4 5 200 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
5th June 2021


I was very happy with the surgery. Dr Hill was extremely helpful with my daughter


I am very happy with the surgery. My daughter who is three had been poorly for over three weeks was advised it was throat infection three weeks ago but was told she didn’t need antibiotics at out of hours. Went to the go surgery with her as she still at the chesty cough etc on Thursday and was advised it was hayfever. ( she has never had hayfever till now) She was issued with the correct medication and is now on the mend. Wanted to say thank you to Dr Hill for all his help.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
20th May 2021


I had a personal problem recently and had it efficiently dealt with the same day with a GP calling back. However not knowing when the GP is going to call I was with other people when he called and no way of separating myself, so I had to go through embarrassing symptoms in front of people, friends and strangers. Plus it was a noisy situation and I had difficulty hearing the Dr. .


Give and indication of the time the GP is going to call so that the customer can make arrangements to be available. I am retired so this would not be too difficult for me however not so for those at work or with children.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th May 2021


I am so disappointed. I have been struggling with an infection in my left eye since Monday. Really don’t like phoning the surgery so opted to do an online consult. Detailed the problem as well as possible and requested antibiotics. Received an email yesterday advising me that I would be contacted by the clinic on Thursday afternoon. Stupidly I failed to register that the date for consult was 27th May. At around 5.50pm on Thursday, today, I did phone for an update. Receptionist was very friendly and advised me of the date call would be made. How absolutely ridiculous that someone with an eye infection has to wait 14 days for advise. Drove over to QEQM at 6pm. Excellent service and end result. Thank you NHS. Very unhappy with BMC. Where are all the GP’s now? The pandemic has eased, thankfully, but the practice is still running on skeleton staffing. Come on BMC. Make us proud again.


Read the information sent to you. By doing that it would have been obvious an eye infection couldn’t be left for 14 days, especially in an elderly patient. Open up the practice to full force and make it easier to see a GP.

Experience
Rating not given.
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
29th April 2021


Unable to get a appointment soon enough having to wait ages. Ridiculous waiting times on the phone to get through to the receptionist, terrible phone system. Sadly would not recommend this surgery however the care provided if your lucky enough to get it is excellent.


Improve the telephone system the old system was better also need priority appointment as 2 weeks to see a doctor for a ear infection is useless.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
31st March 2021


What a fantastic ‘family’ team. Living hundreds of miles away and with a practice patient in my PoA care help from the surgery is vital to me. Again, after today, there are no words to express my appreciation of the care and appreciation I receive in my role. I just hope I am as considerate in my dealings with others. I phone with my worries; I put the phone down reassured. THANK YOU.


Hard to improve on the perfect help I receive.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Birchington Medical Centre: http://iwgc.net/eb8v2