Minnis Road, Birchington, Kent, England, CT7 9HQ
Attention : Hannah Price and Teresa Slingsby Thank you very much for giving up your time on 5 June 2019, to explain my medical records with information given erroneously from tests supposed to have been taken on 27 March 2019. I had no idea it would have taken up so much of your time, but was very pleased to go through things with you, especially with Teresa. Also happy to be able to speak to Elizabeth (Path Lab) from the QEQM. I am just grateful that these "bad" results have been totally removed from my records now. Many thanks too for all the print-outs of my details, which I will certainly save. Once again ladies, my thanks for all your patience and hard work - I know you have had to work on this for a while when it was not even the Surgery's fault. Thank goodness it has all been resolved now. Take care
Dear Patient Thank you kindly for taking the time to share your feedback with us. We are all extremely pleased that we have been able to resolve the matter for you, and that this has now eased your worries about your ongoing health care and record accuracy. We wish you all the very best. Kind regards Hannah Price Practice Manager
Saw Dr Martin on the 30th of May for a serious bladder problem also had my blood taken by nurse same day as I’m in a lot of pain and discomfort the doctors rang me the next day as my results had come in and Dr Marin wanted to see me with the results they couldn’t give me an appointment for 30 days for the 31st of May absolutely disgusting I could be dead by then will be taking this further who waits 30 days to see a doctor about a serious problem this is bad
Dear Patient Thank you for sharing your concerns. I am sorry that you felt the need to post this as a complaint on our feedback page, rather than raise your concern directly with me so I could assist you further and look into the matter. I can therefore only respond in general terms. With regards to your results and Dr Martin wanting to discuss these with you further, I am sure that the receptionist made you aware that Dr Martin had a holiday booked during May? Were you offered an appointment with another doctor to assist you in reviewing your results? This would have been our protocol in this situation. If the results had been of a nature that required urgent action, this would have been relayed to you and the urgency of you attending to see another clinician while Dr Martin was away. If you would like me to look into the matter further for you, and ensure that protocol was followed, or to assist in making you an appointment with another member of the team, please do get in touch on firstname.lastname@example.org Kindest regards Hannah Price Practice Manager
It is not possible to book an appointment online for a child, there are not any appointments available to pre book for a child when you phone the surgery .. and if you ring for an “on the day” appointment your child can only see an advanced nurse practitioner and not a gp. Why are children not offered the same full gp service that adults are? I have an appointment booked to review my medications because a prescriber will no longer prescribe my eczema medication without a review .. but my son cannot have a gp appointment. Nurse practitioner appointments are all very well but after my eldest son was admitted to hospital last year with pneumonia, having seen two nurse practitioners and being told his illness was viral.. I would prefer to know that my children have the option of seeing a gp.
Dear Carer Thank you for your message and queries. I hope you find my reply, below helpful. Unfortunately, up until this week, we have not been able to give 'proxy access' to parents to enable them to book online appointments for their children. New settings and guidance have been received from the clinical system provider so we can make this available in the very near future, once all data protection issues have been assessed and the system has been adjusted to allow this to happen. We will also be looking to open up online appointments to our nurse led services. Our Advanced Nurse Practitioners (ANPs) provide our first line, 'on the day' appointments to our patients, This enables our GPs to concentrate their skill and expertise on our complex and chronically ill patients. This helps to ensure our service can meet the daily demand we receive. All of our ANPs have direct access to a GP for assistance/second opinion if and when they require. With regard to your eczema medication, and the need to review you before medications are prescribed, this is standard procedure to assess your condition and ensure the right items are being prescribed for you/they still meet your needs. Many medications require review for repeat prescribing after a certain period of time/number of times they are dispensed. This is a safeguard and to ensure good care. I am sorry to hear of your son's situation, and am unable to comment on patient specific matters online due to data protection. However, if you would like to discuss this further as a complaint, please do make contact with me at the surgery either in writing or by email on email@example.com Kindest regards Hannah Price Practice Manager
Dear Practice Manager Due to Dr Ghazi's sickness, I accepted an appointment with locum Dr Reginald Anasiudu on 21/3/19 @10.10am. What a gem! He was cheerful, professional, knowledgeable, tactful, competent and thorough-everything one requires from your friendly GP. Please pass on my thanks to him. Hopefully, he can be persuaded to remain at BMC.
Dear Patient Thank you kindly for sharing your thoughts on our locum GP who covered for us last week. I shall ensure your feedback is shared with 'Dr Reginald' (as he likes to be known). Kindest regards Hannah Price Practice Manager