Minnis Road, Birchington, Kent, England, CT7 9HQ
I phoned the surgery after being off for one week and visited two hospitals for tests etc. I was given tablets from the hospital and have been taking other pain killers also. I phoned the surgery to get an appointment to discuss my continuous symptoms abd ti ask for further treatment and a doctors note. I waited ages to even speak to someone and when I finally did, I was greeted with a receptionist that couldnt find in my notes what tablets I had been given so was reluctant to give me an appointment...I went through questions after questions..she even had a go at diagnosing! What side of the chest shes says, what pain have you got now she said...what do you want a doctor to do she said!...In the end I said i didnt know what the problem was as I just want an appointment to see a doctor. She put me on hold,then came back with one word answers."3.15" Sorry,what was that? The attitude was horrendous.I said can I not see a doctor please" No,they have all gone now she said...There were appointments before but now there isnt because i questioned her why i was going through a complete run down of why i want to see a doctors and a diagnosis! I feel 10 times worse getting off the phone to her! Birchington Surgery is blooming awful!
As a very old man I have more problems than most and I am thankful that I am at Birchington because despite my age the care I receive is excellent and even the much maligned receptionists are helpful.
Thank you for taking the time to leave such a lovely comment. I shall ensure this is shared with the surgery team. Best wishes Hannah Price Practice Manager
I know that our medical centre gets quite a few complaints, but I’d like to say that I’m very impressed with the service I received today, 24 September. I woke at 3am, while we were away from home in an hotel, with sharp pains in my bladder, pain in my hands and wrists and a sore throat. I consulted a pharmacist who said I should see a clinician. As we were driving home early this afternoon, I phoned the surgery and explained the problem, which by now had got worse. I was very impressed that I was fitted in at very short notice to see Dan. He was excellent, and I’ve now got treatment for my condition. My thanks to all concerned for timely, and very necessary, treatment.
Dear Patient Thank you so much for your kind feedback. I shall of course ensure this is shared with those concerned and the wider team. Thank you again for taking the time to leave us your feedback. Hannah Price Practice Manager
I have never had a problem with getting an appointment, all staff have been helpful, practice nurse Dan and Barbra are a delight to see. The vampire upstairs Barb, she has always got a smile on her face and always laughing she makes you feel at ease never seen her miserable. Dr. Martin is one in a million she has put my other half right, even rings to see if she is O.K. now and again. Dr. Martin is busy but she finds the time for my other half. Your Nurses are all polite and efficient in there work the ones I have seen over the years anyway and I am sure the ones I have not seen are just as good. The after care is way far beyond what I would expect from the N.H.S. getting check ups and letters asking for blood pressure/ cholesterol and diabetic check up once a year. I feel that I and my other half are so lucky to have such a fantastic medical centre.
Dear Patient Thank you so much for your kind feedback about the team here at BMC. I shall of course ensure this is shared with those concerned and the wider team. We wish you both well, and thank you again for taking the time to leave us your feedback. Hannah Price Practice Manager
Drs and nurses are amazing, if the rude and miserable receptionists allow you to . They decide if you are ill enough to see a doctor , if they decide in their opinion your not they just refuse !!! Horrid and unprofessional
Dear Patient Thank you for taking the time to leave your comment. We always welcome feedback positive or negative to help us improve on our services. Our reception staff are trained to ask questions when taking calls to ascertain how urgent your need is, and, which clinician is best to help you. It may be that you need to see a specialist nurse, or one of our advanced nurse practitioners, or even maybe a query a medical secretary can help you with e.g. chasing a referral, arranging transport, getting an insurance form completed, or chasing test results etc. The receptionists are also asked to take down some history to your problem to inform the clinician before you enter the room, e.g. have you tried any over the counter medication, how long have you had the symptoms etc. They are acting under the doctor's instructions to ensure we can meet demand, and that patient's are seen in a timely and appropriate way. If you would like to discuss this issue or any other problems please do not hesitate to email me at firstname.lastname@example.org so that I can then look into the matter further for you. I can trace your phone call and listen to the call being triage and identify if there are any training or learning points I need to address. Unfortunately, I cannot look into the matter based on the information you provide above, alone. I hope that you are able to make contact with me and provide more detail so I can look into the matter for you. Kind regards Hannah Price Practice Manager