Report this review of Birchington Medical Centre
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Birchington Medical Centre
2015-04-02
Person
3
5
0
Written by a patient
Written by a patient 2nd April 2015
I really feel that when tests are done it should fall to the surgery to notify those people who require a follow up and not vice versa. One of the biggest problems with BMC is getting thru to the surgery by phone. Many of the calls taken are from patients wanting to know the result of tests. The only people who know when results are available are the surgery yet everyone is told the same thing, 'your results should be known in X days, call back then'. This means that patients call before the results are received, call to get an all clear and call prior to 14.00 when the surgery has asked them not to. Surely, if patients were advised that they can assume that everything is clear unless the surgery contacts them for follow up procedures then an enormous amount of time and effort would be saved on both sides. Your current system ties up the phone and staff that, for a great amount, is unnecessary.