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Birchington Medical Centre 2015-09-04 Person 2 5 0

My daughter was given "a sit and wait " appointment for her 4 year old. It was necessary for her to bring her 19 month old twins with her too. After 30 minutes the children were very restless and there was no alternative but to take the twins out of their buggy. They were not naughty but just curious and wanted to explore. My daughter went to Reception to find out how long the wait would be, was greeted with a shrug of shoulders. My daughter said it was proving difficult for the little ones and again the receptionist was unhelpful. One elderly patient witnessed this exchange and remarked that it was unsatisfactory and my daughter was doing a grand job with her children. In the end my daughter saw a doctor after a 75 minute wait. The "sit and wait" does not work with young families and puts so much stress on mothers as they are constantly having to tell their children to be quiet and to sit still. There is no provision for little ones except some rather shabby bead frames. How about a children's waiting room?