Birchington Medical Centre 2020-05-04 Person 0 5 0

My husband has OPMD, a very rare form of Muscular Dystrophy but, contrary to MDUK advice, and contrary to other people we know who have the same condition, didn't received a letter to say that he should be shielding. I telephoned the surgery in early April to request a letter and was fobbed off because it wasn't their responsibility. After receiving a text from the Government to contact his GP, I telephoned the surgery on the 28th April and was told a Doctor would ring me on Friday 1st May to discuss the matter. As the Doctor hadn't rung by 4.00 pm, I telephoned the surgery to check that we were on the list for a telephone call. I was told that my husband's name had been crossed through and the receptionist didn't know why. I asked for the Doctor to be contacted and for someone to let me know what was happening. I've just rung the surgery again to find out why I wasn't contacted on Friday and was told that I now had to register for an online consultation because, on Friday, the system had been changed. Why wasn't I told this on Friday and why was this decision made and applied to people who already had a telephone consultation booked. We feel we have been totally ignored by the surgery and this is absolutely unacceptable. Please note, the ratings I have given are based on this experience. The cleanliness of the surgery cannot be rated in this instance so I have simply put one star.