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Birchington Medical Centre 2017-03-13 Person 4 5 0

Dear Hannah, I have been meaning to contact you for a few weeks to say thank you for the amazing care I received from your senior receptionist Theresa. My husband is a very sick man and there had been issues regarding his prescriptions. I asked to speak to you but in your absence Theresa spoke with me. She was kind, understanding but above all practical. She arranged for his prescription to be corrected and to be put in a 'dossett' box and delivered to our home. I have made some adjustments to this but it has made such a difference, as I still work full time. I feel ashamed I have not been back to say thank you to her but will remedy this in the near future. You are lucky to have such a caring, thoughtful and compassionate lady in a responsible role at the practice, though I am sure you don't need me to tell you this. Kind regards, Pam Goodwin