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Birchington Medical Centre
2020-12-07
Person
1
5
0
Written by a patient
Written by a patient 7th December 2020
Hopeless - I have an eye condition which the the optician tells me requires further examination - cannot get an appointment, phone lines constantly engaged and there are none available on line.
When Invicta took over we were promised improvements on the dire service that was on offer but what we have now is even worse!
COVID should have been an opportunity to shine and showcase digital, instead it's used as an excuse to fail with a half cock 'digital' barrier between practice and patients.
Suggested improvements
1. Answer the phone and get rid of the long message
2. Employ enough clinical staff to properly serve the people you are paid to serve
3. Get rid of the locums and give some contiuity of care
In other words, deliver on your promises!